�gAs soon as you take one step up the career ladder your effectiveness depends on your ability to communicate your thoughts in writing and in speaking."

--Peter Drucker, the father of the science of office management

The world of modern business demands that business people have the skills, both verbal and written, to effectively communicate in an ever-changing, fast-paced global business environment. Now, more than ever, effective communication is of paramount importance to all matters of international business. Therefore, if one hopes to have a successful business career, one has to be able to communicate clearly and concisely.

Students who enroll in this program will learn practical communication skills to better equip them in a highly challenging and competitive international business setting. More specifically, this new program is divided into two areas of concentration: Business Writing and Telephone Skills.

Business Writing

The purpose of business writing is to convey information to someone else or to request information from them. In order to be effective, business writing must be complete, concise, and accurate. Content must be written in such a way that the reader will be able to easily understand what is being stated or asked.

Telephone Skills

This portion of the program will teach students practical listening skills to better communicate on the telephone in a wide range of settings, both business and in daily life. Students will learn how to focus on listening, make and receive telephone calls effectively, receive and leave messages, and manage unexpected situations.

Each lesson will provide:
�E Context: Students will become aware of the skills and issues involved in making and receiving telephone calls as well as different strategies to further develop those skills
�E Presentation and Practice: Core language (vocabulary, functional phrases, pronunciation)
�E Tips: Cultural or Language related and how to be more effective on the phone
�E Consolidation: Applying what you have learned
�E Reference: Useful vocabulary and expressions from each lesson
�E Review: Study suggestions and further practice

This unique program will provide students with the practical and relevant skills, knowledge, and language that really matter. Students will become more confident and empowered to deal with many of the challenges in today�fs business world. We greatly look forward to seeing you and guiding you down the path of international success and excellence!

This a program is specializing in writing and telephone skill. I'd never seen a class like this class before. I think it is only class specializing business writing and listening in Toronto. Teacher who has experience working company is very kind. He taught business etiquette, useful expression, and business basis as well as writing and telephone. He tried to create friendly atmosphere to ask questions easily.

Furthermore, I learned difference between British English and American English. And also some acronym e.g.: ASAP, RSVP, TBD and so on... I recommend this class!! I'm very satisfied.